Safelite AutoGlass Review (2023)

Safelite AutoGlass® is the largest provider of vehicle glass repair, replacement, and recalibration services in the US. But should the company be your first choice?

In our Safelite AutoGlass review, we’ll explain whether the auto glass giant deserves to be at the top of your list when your vehicle has chipped, cracked, or broken glass. We’ll also dive into the company’s reputation, services, cost, and customer reviews.

To learn more about our editorial integrity policy and how we make money through affiliate partnerships, read our full disclosure here.

As the largest auto glass specialist in the market, Safelite AutoGlass has locations across the country and over 7,800 MobileGlassShops™ that come to you for auto glass repair, replacement, and recalibration. Safelite has strong ratings from industry experts such as the Better Business Bureau (BBB), along with a variety of benefits that set the company apart from competitors.

Safelite AutoGlass promises reliable service that encompasses the company’s exclusive GlassHealer™ resin for repairs, proprietary TrueSealⓇ system to guide new windshields into place, certified recalibration technicians, and what's billed as the industry’s only nationwide lifetime warranty.

How much you pay for Safelite will depend on whether your car insurance policy covers glass. If you have comprehensive coverage, you may be fully covered for glass repairs and replacements, minus a deductible. Safelite works with most insurance providers to cover auto glass claims.

If your service is not covered by insurance, Safelite is still a relatively affordable choice.

The price of services for your particular vehicle may be higher or lower than the standard, though, because numerous factors influence the cost of auto glass repairs and replacements. For example, a luxury vehicle such as a BMW will cost more than a Honda Fit. Factors that may affect price include:

“Booked online and was fixed in less than [two] days. They updated my status via text message regularly and even sent a photo of the technician prior to his arrival. Guy was in and out super-fast and did a flawless job. They have also reached out to confirm that I was indeed satisfied.”

– Jaime G. via Google

Most complaints revolve around long wait times on the phone and mobile technicians arriving late or canceling after the time window had already passed. Some negative Safelite windshield replacement reviews concern technicians bringing the wrong brand of windshield for the car, and some Safelite glass repair reviews complain about damages.

“I had a windshield repaired by this company, and during the process, the technician damaged our 2018 Dodge Charger. He allowed the door of my 2013 Toyota Tundra to rub against the freshly painted Charger. ... Pictures were taken and the door aligned up perfectly with the wear-down on the Charger, [but] the store manager continues to refuse to take responsibility for what his technician did. We have submitted two estimates for the repair. Both are within $50 of one another. It has been over a month, and the argument continues. ... I suggest that you go with a smaller windshield repair company that cares about how you are treated.”

– Eric via BBB

Taken together, Safelite reviews are quite mixed. We recommend reading Safelite reviews in your area to get a better idea of the level of customer service and expertise you can expect.

Safelite glass replacements are backed by the company’s nationwide lifetime warranty. The warranty states that windshields and windows are covered against defects in material or workmanship for as long as you own the vehicle in which the glass is installed. The only requirement is that you tell Safelite about a defect within 30 days of noticing the damage.

The warranty does not cover leaks, stress cracks, or related damage in connection with installations to vehicles having damage or rust on the pinch weld. Additionally, damage not resulting from defective workmanship or materials is excluded from the warranty.

In our Safelite AutoGlass review, we found the company to have high-quality services, solid industry ratings, and availability that lead more than six million drivers to work with Safelite every year. More than that, Safelite makes repairing windshields and replacing glass convenient with technicians who can meet you at your home or office. For these reasons, we rate Safelite as the best auto glass company in the industry.

However, when looking for the best auto glass repair company, it’s wise to shop around and compare quotes from multiple providers to be sure you’re getting the best service and price for you. One company you might check out is A & E Auto Glass, a family-owned, Arizona-based business that's been around for 20 years.

To find out how much you would pay for windshield or window services with Safelite, visit the company website to get your free quote.

Here are some frequently asked questions about Safelite AutoGlass.

Is Safelite AutoGlass reliable?

Safelite is a reputable auto glass repair company that's known for repairing or replacing damaged windshields. Many positive customer reviews mention the company's excellent customer service and knowledgeable Safelite technicians.

What does Safelite’s warranty exclude?

Safelite’s warranty does not cover leaks, stress cracks, or related damage in connection with installations to vehicles having damage or rust on the pinch weld. Damage not involving defective workmanship or materials is also excluded from warranty coverage.

How big of a crack can Safelite fix?

Safelite repairs cracks that are six inches or smaller. If the crack is larger than six inches, your whole windshield may need to be replaced.