#Csi

Customer satisfaction in the automotive industry continues to increase.

Not all customers are satisfied with their dealership experiences.

The J.D. Power 2017 U.S. Customer Satisfaction Index Study has been released.

Not all automakers offer the same level of customer service when it comes to getting your car fixed or maintained.

Overall customer satisfaction with dealer service rose in 2016.

Car owners nationwide are taking advantage of complimentary or prepaid maintenance programs.

Two American automakers have topped the J.D. Power U.S. Customer Service Index (CSI) Study for the first time.

In the just-released 2013 Customer Survey Index (CSI) released by J.D. Power and Associates, GMC was the top ranked automaker among mass market brands.

For the fifth consecutive year, Lexus is ranked the highest amongst luxury brands on the J.D. Power and Associates Customer Survey Index (CSI) for customer satisfaction with dealer service.

J.D. Power and Associates released its 2012 U.S. Customer Service Index (CSI) and Porsche topped the list of German brands for customer satisfaction with dealer service.